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Resident Central

Resident Resources

RESIDENT FAQs

Below you may find some answers to the most commonly asked questions. If you don’t find the answer to your question in the section below, please review your lease document and then contact our office for further assistance.

When is rent due?

Your rent is ALWAYS due on the first day of the month. Rent paid after 11:59PM on the 1st day of the month is considered late and is subject to appropriate fees. Berenguer & Associates provides, as a courtesy, a grace period of up to 3 days before late fees are assessed. Berenguer & Associates is not obligated to provide a grace period and may with written notice suspend of revoke the grace period at its sole discretion. If your grace period has not been suspended or revoked then rent paid after 11:59PM on the 3rd day of the month shall be late and must include additional rent. If your grace period has been suspended or revoked then rent paid after 11:59PM on the 1st must include additional rent. These are general guidelines, for exact information please refer to section 1.12 of your lease.

How do I pay my rent?

ACTIVATE YOUR ONLINE PORTAL! You should have received an email to setup and activate your online portal, please remember to check your junk/spam mail folder if you have not received it. You can also Email us at [email protected] to request access. Please include your name and property address in the email. We will email you with a login to your own secure resident portal. You will create a password and can start paying right away: eCheck (Free) – You can login to our website BerenguerPM.com and click Resident at the top right of your screen and then on RESIDENT LOGIN and pay online as well as view your account balance. Credit Card (Convenience Fee) – With written request we are able to enable credit card processing on your account if needed. Credit card payments may have a convenience fee up to 5%. Cashier’s check, Money order, and Personal checks can be delivered in person to our office location Monday-Friday between 9AM and 5PM. Mailing the rent payment shall not constitute payment. These are general guidelines, for exact information please refer to section 1.11 of your lease. Cash is NOT ACCEPTED, for security reasons.

How do I report a repair which needs to be done in my home?

Maintenance and repair requests should be made online through your resident portal. If you have an after-hours emergency call our office line at 888-470-4535 and you will be connected with an after-hours person who can dispatch a vendor. This is for PROPERTY THREATENING EMERGENCIES ONLY, not regular maintenance calls. Except for specific circumstances provided for by law, you will not be allowed to deduct costs of repair from your rent. Please note that if there is a problem which was caused by you or your guests, such as an inappropriate item flushed down the toilet, you will be charged for the repair.

What is considered an emergency?

If you have a life threatening emergency please contact 911 immediately. A maintenance emergency is defined as a maintenance problem that will cause a safety hazard to residents, or an imminent damage to property, so that fixing it cannot wait until the next business day. A few examples would be an overflowing toilet, a broken pipe, or sudden electrical short. If there is a gas leak, call the gas company in your area first, and if there is a power outage, call the electric company in your area first to see if there is a general power outage in the area. The operator on the hot line will determine if you have a true emergency, and if so, the operator will contact the Berenguer & Associates staff member on call, who will contact an emergency vendor.

What happens if I don't pay or can't my rent?

You should notify us IMMEDIATELY by calling our office at (888) 470-4535 and submitting a follow-up E-Mail after your call. Failure to communicate with our office can and will typically cause you to be forwarded to the attorney’s office for an Unlawful Detainer.

Can I use my security deposit for my last month of rent?

Security deposits are not to be used instead of payment of rent, since the purpose of a security deposit is to pay for any damage caused by the residents or their guests. If you do not pay any rent, including the last month you are in the property, you will be subject to eviction proceedings. You are entitled to an accounting of your security deposit as well as the appropriate refund, within 21 days of your moving out of the unit.

I can't get into my property or I lost my keys, what should I do?

If you need immediate access you should call a locksmith to come to the property at your own expense. If it’s not an immediate need you will need to submit a service request via the Resident Portal. Once processed, you can come to the office to pick up a spare key for a fee.

My roommate wants to move out but I want to stay, what should I do?

This is a very common situation and there are 2 ways to address it.
1) You can replace the current tenant with a new one: This new tenant will need to fill out a complete application and attach income verification of at least two times their portion of rent along with 2 forms of ID to be screened. In the case they are approved a change to the lease is made.
2) You want to keep the unit by yourself: You will need to submit a complete application along with income verification of at least three times the rent rate and a minimum credit score of 660+. If approved, then both parties must sign a form stating the date of their lease termination along with an agreement to transfer responsibility to the tenant who will be remaining.
In both cases the security deposit is handled between the tenants as we do not release any deposits until the end of the lease term.

My neighbor plays loud music late at night, what do you suggest?

As a first step, if your neighbor is violating House Rules, we always suggest first talking to your neighbor in a friendly tone of voice. For instance, you may want to let him/her know that they may be unaware of the fact that it is late at night, their music can be heard in your unit, and is preventing you from sleeping. If you have already tried this, and the behavior continues, please inform Management, and if the property is managed by Berenguer & Associates we will contact the tenant, if not we will notify the appropriate management. If the behavior continues or if there is a loud party late at night and you feel you have no choice, by all means contact the Police Department.

I want to change the paint color and make other changes, may I do this?

As part of the lease agreement, renovations made by a resident are only permissible with written approval by Berenguer & Associates. You may, of course, hang paintings of your choice on the wall, provided you repair the holes upon vacating the unit. This rule against renovation without permission applies to all renovations, including changing your carpeting or other flooring, installation of built in appliances, etc. Please do not affix a satellite dish or other antenna to the roof, without acquiring permission first, as you will be charged for any damages to the roofing.

Someone is parked in my parking space, what do I do?

Leave a kind note to your neighbor letting them know. If the car is not moved within an allowable time then call the office during business hours for help.

Someone broke into my property or car, what steps should I take?

First, make a police report; second, call the office and report any damage to the building so it can be fixed, provide a copy of the police report to the office; third, call your renters’ insurance policy and file your claim.

Can I get a pet?

We accept pets on a case by case basis as determined by the owner of the property. All pets must be listed in the lease. The pet deposit for one pet is a total of $300.00, in which $100.00 is non-refundable. For any additional animal, an extra $100.00 non-refundable pet deposit must be submitted. Any damage done by the pet is the responsibility of the resident. All pets must be registered and immunized in accordance with local ordinances. The “Pet Application” form may be accessed under the “Move-In Forms” section of the “Resident Resources”.

How can I add an additional person to the lease?

You should contact the office and the new occupant will need to fill out an application and send in 2 forms of ID and their most recent month of pay stubs once approved then they will be added to the lease.

I want to break the lease, what do I do?

Your lease is a contract and you are responsible for the duration of the lease. However, if you must terminate your least your first step is to review the termination or buy-out section provided in your lease.  Once reviewed the second step would be to submit the notice of termination form found in the “Resident Resource” section on our website or contacting our office for assistance.

RESIDENT RESOURCES

RESIDENT FILE SUBMISSION

RESIDENT FEEDBACK & SUGGESTIONS

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Future-Resident Resources

FUTURE-RESIDENT FAQs

Below you may find some answers to the most commonly asked questions. If you don’t find the answer to your question in this section, you may contact our office for further assistance or submit an inquiry using the form titled “Future-Resident Inquiry”

Where can I get information on your available properties?

Information on our properties can be found on our website, www.BRErentals.com

How do I view your available properties?

Once you’ve found the property you would like to view under our property search page, you may schedule a tour from within the properties details page and one of our in office licensed Real Estate Agents will make arrangements with you to tour the property.

What do I do if I am interested in leasing a property through Berenguer & Associates?

All applicants must view the interior of the property that they are interested in leasing prior to submitting an application. Once you have toured the home and are interested in submitting an application, you can do so online through the property search page using the “Apply Now” button.

When are new properties posted?

Our website is updated continually to reflect our current inventory of homes. View Available Properties.

Who must fill out an application?

Each adult over the age of 18 planning to occupy the property must fill out an application, including spouses and adult children or dependents.

Why must all adults fill out an application?

Each adult over the age of 18 planning to occupy the property must fill out an application, including spouses and adult children or dependents.

What is your application fee?

Our application fee is $75.00 per applicant. Every occupant 18 or over must apply and pay the application fee. This fee is non-refundable.

I am a student or do not have enough income to qualify for a property, can I still lease one of your properties?

Yes, however we would require you to secure a suitable person to guarantee the lease, also known as a co-signer. This person will be considered a “Tenant” and will be added to the lease as such. The guarantor would also be responsible for completing an application and paying an application fee.

Why does my guarantor have to fill out an application?

Just like our residents that do not need a guarantor, we must evaluate the credit worthiness of all involved in our leasing process.

What do I need to submit an application?

  • Submit “Terms of Application Agreement”
  • Submit A Completed Application
  • Attach and submit valid government issued identification
  • Attach and submit recent pay stubs or other verification of your income
  • Proof of proper immigration status, if not a US citizen
  • Submit the non-refundable application fee
  • Please note, once approved you will need to pay your security deposit within three business days.

No application will be processed until the “Terms of Application Agreement” is signed and submitted along with the full completion of the application. including all documents and authorization forms, and payment in full of the application fee.

Do you accept pets?

We accept pets on a case by case basis as determined by the owner of the property. All pets must be listed in the lease. The pet deposit for one pet is a total of $300.00, in which $100.00 is non-refundable. For any additional animal, an extra $100.00 non-refundable pet deposit must be submitted. Any damage done by the pet is the responsibility of the resident. All pets must be registered and immunized in accordance with local ordinances.The “Pet Application” form may be accessed under the ” Forms” section of the “Future-Resident Resources”.

What factors do you use in determining if my application is approved?

First and foremost, we operate in strict compliance with all Fair Housing Guidelines. After receiving an application we investigate each of the following:

  • Rental / Ownership History
  • Credit Report
  • Criminal Report
  • Income Verification

How long does it take to process my application?

Typically, we can fully process your application within 2 business days once we have all documents required to complete an application. However, it is not uncommon to experience difficulty verifying your rental and/or employment information. Should we experience difficulty doing so, we will contact you to verify the information you provided is correct. Sometimes it is beneficial for the applicant to contact the person we are having difficulty getting in touch with and request that the information needed be released.

After my application is approved, what do I do?

We will contact you as soon as possible to let you know that you have been approved. We will send you information on how to access your resident portal account and you will have 3 business days to sign the lease and pay the security deposit to secure your new home. This payment must be made online through the resident portal or in the form of certified bank check or money order. No personal checks or cash are accepted prior to move in.

What happens if I submit in an application and there is already an application on the property?

All applications are accepted and processed on a first come-first served basis. Due to our fiduciary relationship to the owner, if more than one application is submitted before approval of an application we are required to select the highest rated application. In the event that an application is submitted on a property where an application has already been approved, those applicants will be refunded their application fee or it can be applied to another one of our properties.

What if my application is denied?

In the event your application is denied, we make every effort to contact you promptly regarding the denial and we will mail you a letter regarding the denial. If denied, we will provide you contact information to request a copy of your credit report directly from the credit bureau.

How quickly can I move in after my application is accepted?

Typically, we can have your home ready to move into within 3 business days after all move-in funds are received and if there are no required repairs. If there are repairs that you requested, the time frame for these will be handled on a case by case basis.

How long are your leases?

Most of our leases are for a minimum of 12 months; however, we do entertain offers for other terms, as determined by our owners. Approximately 60 days prior to the end of the initial term, you must submit a notice of intent not to renew (your lease). If this is not submitted your lease is automatically renewed at the same terms as initially agreed upon and usually at an elevated amount of 5%-10%.

Do I need Renters Insurance?

Yes, our residents are solely responsible and required to provide proof of insurance for their own personal property that is located or stored upon the property leased. Any loss from the risks of damage, destruction or loss resulting from theft, fire, storm and other hazards and casualties are the sole responsibility of the tenant and not the owner.

How do I turn on utilities?

For your convenience Berenguer & Associates has partnered with 360 Home Connect which is a FREE service to our future-residents for connecting all utility services in their new home. We highly recommend that you contact them via www.________.com

It is the responsibility of our residents, unless they are included in the lease, to secure utilities for their residence. It is the responsibility of every resident to supply confirmation from the utility company showing an active account prior to picking up the keys to their new home. At the termination of the lease the resident is responsible for leaving all utilities services connected until after the move-out inspection and must submit receipts for water bills. This is explained in detail  in the move-out and utilities section provided in the lease.

What am I responsible for as a resident?

Typically, all residents are responsible for :

  • Securing all utilities for the home, unless otherwise provided
  • Lawn care and lawn maintenance, unless otherwise provided
  • Maintaining a clean and sanitary property
  • Promptly disposing of all garbage in appropriate receptacles
  • Supplying and changing heating and air conditioning filters at least monthly
  • Minor repairs to your home including but not limited to replacing light bulbs and clogged drains
  • Changing the smoke detector batteries during tenancy
  • Taking all necessary precautions to prevent freezing of pipes
  • Replacement of any lost or misplaced keys
  • Paying any periodic, preventative, or additional extermination costs desired by Tenant
  • Removing any standing water
  • Knowing the location and operation of the main water cut-off valve and all electrical breakers
  • Promptly notifying Berenguer & Associates of all needed repairs through the Resident Portal
  • Complying with all Homeowner Association Rules
  • Following the terms of your lease.

What do I have to pay prior to moving in?

You are responsible for paying the security deposit within 72 hours of application acceptance. You will pay or have paid the first month’s rent, last month’s rent (if required) and any pet deposit at the time you pick up the keys prior to occupancy.

How can I pay rent after I move in?

Rent can be paid via online using your Resident Portal via ACH/Checking at no additional fee. Berenguer & Associates provides, as a courtesy, a grace period of 3 days before late fees are accessed. If past the grace period the rent, including late fees, must be paid in full to satisfy your account.

If paying by check, cashiers check, or money order, then payment is required to be submitted IN PERSON at our office location and may be subject to additional processing fees. CASH or MAILED in payments WILL NOT be accepted under ANY circumstances.

 

As described in your lease, Berenguer & Associates may suspend Resident Portal payments with proper notice due to Returned Payments/Insufficient Funds/Bank Errors and require that payment be submitted IN PERSON at our office. Additionally, the grace period is a courtesy extended to the resident by Berenguer & Associates. However, at Berenguer & Associates sole discretion and with proper notice as provided within your lease we may suspend the grace period if deemed appropriate.

How much security deposit is required?

We always require a security deposit. Usually the security deposit is the same as one month’s rent. There may be exceptions to the amount of the security deposit required and a last month’s security may also be required. After your application is approved you will have up to three business days to pay your security deposit and sign the lease to secure your new home.

What do you do with my security deposit?

All security deposits are held in strict accordance with the laws and rules governed by the Florida Real Estate Commission and Georgia Real Estate Commission.

FUTURE-RESIDENT RESOURCES

FUTURE-RESIDENT FILE SUBMISSION

FUTURE-RESIDENT INQUIRY

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Berenguer & Associates
1229 Johnson Ferry Rd
Marietta, GA 30068