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RESIDENT FAQs

Below you may find some answers to the most commonly asked questions. If you don’t find the answer to your question in the section below, please review your lease document and then contact our office for further assistance.

When are my HOA fees due?

Your dues are ALWAYS due on the first day of the month. HOA dues paid after 11:59PM on the 1st day of the month is considered late and is subject to appropriate fees. Berenguer & Associates provides, as a courtesy, a grace period of up to 3 days before late fees are assessed. Berenguer & Associates is not obligated to provide a grace period and may with written notice suspend of revoke the grace period at its sole discretion. If your grace period has not been suspended or revoked then rent paid after 11:59PM on the 3rd day of the month shall be late and must include additional rent. If your grace period has been suspended or revoked then rent paid after 11:59PM on the 1st must include additional late fees.

What do my HOA fees cover?

Generally speaking your HOA fees cover improvements and maintenance of the building and its common areas, on-site property management and support, concierge services, and much more.

Your HOA fees DO NOT cover any of the costs for common area utilities, such as electricity and water. These services are billed separately and in addition to your regular HOA fees.

How do I pay my HOA fees?

THROUGH YOUR ONLINE PORTAL! You should have received an email to setup and activate your online portal, please remember to check your junk/spam mail folder if you have not received it. You can also Email us at [email protected] to request access. Please include your name and property address in the email. We will email you with a login to your own secure resident portal. You will create a password and can start paying right away: eCheck (Free) – You can login to our website BerenguerRealty.com and click Resident at the top right of your screen and then on RESIDENT LOGIN and pay online as well as view your account balance. Credit Card (Convenience Fee) – With written request we are able to enable credit card processing on your account if needed. Credit card payments may have a convenience fee up to 5%. Cashier’s check, Money order, and Personal checks can be delivered in person to our office location Monday-Friday between 9AM and 5PM. Mailing the rent payment shall not constitute payment. These are general guidelines, for exact information please refer to section 1.11 of your lease. Cash is NOT ACCEPTED, for security reasons.

How do I report a repair which needs to be done in my home?

Maintenance and repair requests should be made online through your resident portal. If you have an after-hours emergency call our office line at 888-470-4535 and you will be connected with an after-hours person who can dispatch a vendor. This is for PROPERTY THREATENING EMERGENCIES ONLY, not regular maintenance calls.
Except for specific circumstances provided for by law, you will not be allowed to deduct costs of repair from your rent. Please note that if there is a problem which was caused by you or your guests such as an inappropriate item flushed down the toilet you will be charged for the repair.

What is considered an emergency?

If you have a life threatening emergency please contact 911 immediately. A maintenance emergency is defined as a maintenance problem that will cause a safety hazard to residents, or an imminent damage to property, so that fixing it cannot wait until the next business day. A few examples would be an overflowing toilet, a broken pipe, or sudden electrical short. If there is a gas leak, call the gas company in your area first, and if there is a power outage, call the electric company in your area first to see if there is a general power outage in the area. The operator on the hot line will determine if you have a true emergency, and if so, the operator will contact the Berenguer & Associates staff member on call, who will contact an emergency vendor.

What happens if I don't pay or can't my HOA fees?

You should notify us IMMEDIATELY by calling our office at (888) 470-4535 and submitting a follow-up E-Mail after your call. Failure to communicate with our office can and will typically cause you to be forwarded to the attorney’s office for litigation and collection services.

I can't get into my property or I lost my keys, what should I do?

If you need immediate access you should call a locksmith to come to the property at your own expense. If it’s not an immediate need you will need to submit a service request via the Resident Portal. Once processed, you can come to the office to pick up a spare key for a fee.

My neighbor plays loud music late at night, what do you suggest?

As a first step, if your neighbor is violating Association Rules, we always suggest first talking to your neighbor in a friendly tone of voice. For instance, you may want to let him/her know that they may be unaware of the fact that it is late at night, their music can be heard in your unit, and is preventing you from sleeping. If you have already tried this and the behavior continues please inform Management. If the behavior continues or if there is a loud party late at night and you feel you have no choice by all means contact the Police Department.

Someone is parked in my parking space, what do I do?

Leave a kind note to your neighbor letting them know. If the car is not moved within an allowable time then call the office during business hours for help.

Someone broke into my property or car, what steps should I take?

First, contact the police and make a police report; second, call the office and report any damage to the building so it can be inspected and repaired along with a copy of the police report; third, call your insurance policy and file your claim.

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Future-Resident Resources

FUTURE-RESIDENT FAQs

Below you may find some answers to the most commonly asked questions. If you don’t find the answer to your question in this section, you may contact our office for further assistance or submit an inquiry using the form titled “Future-Resident Inquiry”

Where can I get information on your available properties?

Information on our properties can be found directly on our website or by contacting our offices either via email [email protected] or phone at 470-428-8500.

How do I view your available properties?

Once you’ve found the property you would like to view under our property search page, you may schedule a tour from within the properties details page and one of our in office licensed Real Estate Agents will make arrangements with you to tour the property.

What do I do if I am interested in leasing or purchasing a property through Berenguer & Associates?

All applicants must view the interior of the property that they are interested in leasing or purchasing prior to submitting an application. Please contact our office at 470-428-8500 to have a Real Estate Associate assist you with touring the property and walking you through the appropriate steps.

When are new properties posted?

Our website is updated continually to reflect our current inventory of homes. View Available Properties.

Who must fill out an application?

Each adult over the age of 18 planning to occupy the property must fill out an application, including spouses and adult children or dependents.

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Business Hours

Mon-Fri: 8AM-8PM
Sat: 9AM-3PM
Sun: Closed

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Berenguer & Associates
1229 Johnson Ferry Rd
Marietta, GA 30068